We want to make sure our customers are satisfied with their purchase. So, we offer a 30 days Money Back Guarantee.
We offer a 30 days exchange or money back guarantee on all non-custom items. If 30 days have gone by after its been delivered, unfortunately we can’t offer you a refund or exchange. Even if an item is on sale, you are still eligible for an exchange or refund.
To be eligible for a return, your item must be unused and in the same condition that you received it.
It must have still have the tag on the jacket. If the tag is removed then we will not accept the return.
It must also be in the original packaging and orignal tags should still be on the jacket.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
- Custom tailored or made to measure items and special custom orders are not returnable or exchangeable. Any jackets that have been customized in any way for example by changing the color or leather type, is not returnable. If it is customized in anyway then these items are specially made for you and cannot be returned however alterations can be made to them.
- We do not offer refunds after 48 hours of purchase on custom orders due to the nature of our streamlined process. Significant time is invested in creating a unique pattern for a custom jacket and arranging all the materials for it.
- Worn or altered items can not be returned. Jackets should be inspected upon receipt. Please contact us prior to returning/exchanging an item.
- No refund/ return will be issued to the customer ordering more than two products at a single time. This is to discourage the practice of ordering different products for trial and selecting only one.
Perfect Fit Guarantee
We promise a perfect fit when you get your jacket made to measure. The jacket will be tailored to fit you perfectly by our expert tailors.
Bespoke tailored garments always fit. We provide you with an easy to follow video guide that shows you exactly how to do the body measurements. When you send us your body measurements, trust us its highly unlikely it wont fit!
But believe it or not our tailors are human, and humans make mistakes, even the perfect ones!
So, in the very rare instance the jacket doesn't fit you or you have any issues related to sizing. We do not expect you to just live with it. We will take it back and alter the jacket till it does fit or make a new one!!
Please contact us at email@example.com for more info.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
What if you order a Custom Jacket and its not what you expected?
We do not expect our customers to just live with a sub par jacket. Please contact us and we will work with you to see if we can fix any issues. We want all our customer to be proud to wear a Lusso Leather Jacket.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at email@example.com and we will provide you with an address to send the item to.
- To return your product, you should email us at firstname.lastname@example.org and we will provide the address for return.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.